Qroda

Mintier Inc. ("Company," "we," "our," or "us") establishes this Privacy Policy (the "Policy") regarding the handling of personal information and related information of customers, business partners, and other users in connection with "Qroda" (the "Service") provided by the Company.

The Service includes websites, mobile applications (Android and iOS), management dashboards, APIs, subscription billing functions, QR ordering functions, menu management functions, and related features provided by the Company. Please review this Policy before using the Service.

Business Information

Company Name: Mintier Inc.

Service Name: Qroda

Location: Yokohama, Kanagawa, Japan

Contact: Please contact us through the inquiry form available within the Service.

1. Definitions

"Personal Information" means information relating to an individual as defined under the Act on the Protection of Personal Information and other applicable laws.

"Related Personal Information" means cookies, IP addresses, device identifiers, advertising identifiers, browsing history, access logs, and other related information that may not independently constitute personal information.

2. Information We Collect

The Service may handle information relating to store operators, store staff, customers, and other users of the Service.

Information Collected Directly from Users

• Shop names
• Email addresses
• Login information and account identifiers
• Menus, products, prices, descriptions, images, and other content uploaded or registered by users
• Inquiry details and support communication history

Information Automatically Collected Through Use of the Service

• Access dates, usage history, operation history, referring URLs, and other usage logs
• IP addresses, browser types, operating systems, device information, language settings, and screen sizes
• Error logs, crash logs, and security logs
• Login history, session information, and information necessary for fraud prevention
• Order history, order details, table numbers, order statuses, payment statuses, and related order information
• Information collected through cookies, local storage, and similar technologies

Information Related to Payments and Billing

• Subscription status, plan information, payment status, billing history, and cancellation history
• Stripe customer IDs, Stripe subscription IDs, and purchase identifiers associated with Google Play Billing or the Apple App Store
• Sensitive payment information such as credit card numbers is generally managed by payment providers including Stripe, Google, and Apple. The Company does not generally store complete credit card numbers.

Camera Usage

• The Service may access a device camera for QR code scanning, image uploads, and related Service functions. Information captured through the camera is transmitted or stored only when the user explicitly performs such actions.

3. Methods of Collection

• Information provided through account registration, login, settings input, and form submission
• Information uploaded or registered by users, including menu data, images, and shop information
• Automatic collection through logs, cookies, SDKs, and similar technologies generated during Service use
• Lawful acquisition from payment processors, analytics providers, and business partners

4. Purpose of Use

• To provide, maintain, protect, and improve the Service
• To create, authenticate, manage, and verify user accounts and provide support
• To provide QR ordering, menu management, and store operation support functions
• To process subscription billing, payments, cancellations, and plan changes
• To detect and prevent unauthorized access, account sharing, fraudulent orders, and other misuse
• To investigate and respond to security incidents, system failures, errors, and operational issues
• To analyze Service usage, improve quality, and develop new features
• To support translation, analytics, AI-related functions, and quality improvement
• To provide notices regarding maintenance, policy updates, and important Service information
• To comply with laws, protect rights, and address disputes or legal matters

5. Security Measures

The Company implements organizational, personnel, physical, and technical security measures to address risks including leakage, loss, damage, unauthorized access, and other security threats relating to collected information.

The Company also exercises necessary and appropriate supervision over employees and contractors.

• Access control management
• Encrypted communications
• Log monitoring
• Unauthorized access prevention measures
• Backup management

6. Provision to Third Parties

The Company does not provide personal information to third parties except in the following cases:

• With user consent
• When required by law
• When necessary to protect life, body, or property
• When particularly necessary for public health or protection of children
• When cooperation with government authorities or local governments is required

Information may be handled by contractors or business partners involved in payment processing, cloud hosting, analytics, error tracking, and related operations necessary for providing the Service.

7. Outsourcing

The Company may outsource handling of personal information and related information to third parties within the scope necessary to achieve the purposes described in this Policy. In such cases, the Company appropriately selects and supervises contractors through agreements and other necessary measures.

8. Overseas Storage and Processing

The Company may process or store personal information outside Japan through the use of cloud services or payment providers including Google, Firebase, Stripe, Apple, and related service providers.

The Company implements contractual safeguards, access restrictions, and other necessary and appropriate security measures in accordance with applicable laws.

9. Cookies and Similar Technologies

The Company may use cookies, local storage, and similar technologies to improve Service usability, maintain login sessions, analyze usage, enhance security, and improve the Service.

Users may disable cookies through browser settings; however, some or all Service functions may not operate properly as a result.

10. Analytics and External Tools

The Company may use analytics tools, log analysis tools, and external services to understand Service usage, improve quality, prevent misuse, and analyze system failures.

Information collected through cookies and related technologies may be transmitted to external services and used as related personal information. Such information is managed in accordance with the terms and privacy policies of the respective service providers.

11. Logs and Device Information

The Company may collect IP addresses, browser information, operating system information, device information, operation history, error logs, and related data for stable operation, troubleshooting, fraud prevention, and Service quality improvement.

12. Use by Minors

Minors must obtain consent from a parent or legal guardian before using the Service. The Company may verify such consent where necessary.

13. Disclosure, Correction, and Suspension of Use

Users may request disclosure, correction, addition, deletion, suspension of use, erasure, or related handling of personal data retained by the Company in accordance with applicable laws.

Requests should be made using the procedures designated by the Company. Requests may not be fulfilled where identity cannot be verified, where the Company has no legal obligation to comply, or where other lawful grounds exist.

14. Retention and Deletion

The Company retains collected information for the period necessary to fulfill the purposes described in this Policy, for periods required by law or contract, and for reasonable periods necessary for dispute resolution and fraud prevention.

Information that is no longer necessary will be deleted, anonymized, or otherwise appropriately processed within a reasonable period unless retention is required by law.

15. Account Deletion

Users may request account deletion through procedures designated by the Company. Even after account deletion, certain information may be retained for legal compliance, fraud prevention, dispute handling, billing history preservation, and other legitimate purposes.

16. Third-Party Services

• Payment and subscription management: Stripe, Google, Apple
• Authentication, cloud storage, and cloud functions: Google, Firebase
• Application distribution: Google Play and Apple App Store
• Analytics, log analysis, and other external services used by the Company

When using Android or iOS applications, device information, purchase information, and subscription status information may be acquired through Google Play or the Apple App Store.

Handling of information by these third-party services is governed by the terms and privacy policies of the respective providers.

17. Amendments to this Policy

The Company may revise this Policy in response to legal amendments, changes to Service content, operational needs, or related circumstances. Material changes will be announced through the Company's website or within the Service.

18. Contact Information

For inquiries regarding this Policy, personal information handling, disclosure requests, complaints, consultations, or related matters, please contact the inquiry channel displayed on the Company's website or within the Service.

This Policy has been prepared based on the current functions and operational practices of Qroda as provided by the Company at this time. The contents may be updated in response to future feature additions, legal amendments, or operational changes.